1. About These Terms
These Terms and Conditions (“Terms”) govern your purchase of products from the Elevate online store operated by Longevity Life Sciences Pty Ltd (ACN 674 843 844), an Australian proprietary limited company, with its registered office at Level 20, 181 William Street, Melbourne VIC 3000, Australia (“we”, “us”, “our”). By placing an order you agree to these Terms.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) (“ACL”) or any other applicable law that cannot be excluded or modified by agreement.
2. Products
Our products are therapeutic goods listed or registered with the Therapeutic Goods Administration (TGA). Product descriptions, images and claims on our website are for general information only and do not constitute medical advice. Consult a healthcare professional before use.
3. Orders and Pricing
All prices are displayed in the local currency of the market you are purchasing from (AUD, SGD or HKD) and include GST where applicable. We reserve the right to correct pricing errors before dispatch. An order is accepted only when we send a confirmation email.
4. Subscription Orders
Where you select a subscription, you authorise us to charge your nominated payment method on a recurring monthly basis at the then-current subscription price. You may cancel, pause or modify your subscription at any time through your account dashboard or by contacting us. Changes take effect from the next billing cycle. No cancellation fees apply.
We may change subscription pricing from time to time. Any pricing changes will be communicated to you before your next billing cycle.
5. Payment
We accept major credit and debit cards and other payment methods displayed at checkout. Payment is processed at the time of order (or at each billing cycle for subscriptions). All transactions are processed securely through our third-party payment platform.
6. Shipping and Delivery
We currently ship to Australia, Singapore and Hong Kong. Estimated delivery times are provided at checkout and are indicative only. Risk of loss passes to you on delivery. If your order is lost or damaged in transit, please contact us within 7 days of the expected delivery date.
7. Returns and Refunds
Your rights under the ACL are not affected by this clause. Please refer to our separate Returns Policy for full details.
In summary, you are entitled to a replacement or refund if a product has a major failure, or compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.
We do not offer returns or refunds for change of mind. As our products are therapeutic goods, all sales are final unless the product is faulty, damaged or otherwise fails to meet the consumer guarantees under the ACL.
8. Acceptable Use
You must not resell products purchased from our store without our prior written consent. Products are sold for personal use only.
9. Intellectual Property
All content on our website including the Elevate and CellVive NMN™ brand names, logos, product names and imagery are owned by or licensed to us and are protected by intellectual property laws. You must not reproduce, distribute or otherwise use any of our intellectual property without our prior written consent.
10. Privacy
We collect and handle your personal information in accordance with our Privacy Policy, which is available on our website. By placing an order you consent to the collection and use of your information as described in that policy.
11. Limitation of Liability
To the maximum extent permitted by law (and subject always to your rights under the ACL), our total liability to you for any claim arising out of or in connection with these Terms is limited to the purchase price of the relevant product. We are not liable for any indirect or consequential loss.
12. Governing Law
These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria.
13. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on our website with a new “Last updated” date. For subscription customers, material changes will be communicated before the next billing cycle.
14. Contact Us
Longevity Life Sciences Pty Ltd (ACN 674 843 844)
Level 20, 181 William Street, Melbourne VIC 3000, Australia
Email: hello@elevatevitality.com
