Return Policy  

1. Your Consumer Guarantee Rights 

Under the Australian Consumer Law (ACL), our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure. 

Nothing in this Returns Policy limits or excludes your consumer guarantee rights. 

2. Faulty or Defective Products 

If you receive a product that is faulty, damaged, expired, not as described, or otherwise does not meet the consumer guarantees, you are entitled to a remedy at no cost to you. Depending on the nature and severity of the issue, we will offer a replacement, a full refund to your original payment method, or repair or correction of the issue. 

To report a faulty product, contact us within a reasonable time of discovering the issue. There is no fixed time limit for consumer guarantee claims, but we encourage you to contact us as soon as practicable. 

3. Change of Mind 

We do not offer returns or refunds for change of mind. As our products are therapeutic goods, all sales are final unless the product is faulty, damaged or otherwise fails to meet the consumer guarantees under the ACL. 

4. Subscription Cancellations 

You may cancel your subscription at any time through your account dashboard or by contacting us. Cancellation takes effect from the next billing cycle. No refund is provided for the current billing period, but you will continue to receive any product already dispatched. No cancellation fees apply. 

If you wish to pause your subscription rather than cancel, you can do so through your account dashboard. Paused subscriptions will not be billed until you reactivate. 

5. How to Request a Return 

Contact our support team by email at hello@elevatevitality.com or through the contact form on our website. Please include your order number, a description of the issue (with photos if the product is faulty or damaged), and whether you are seeking a replacement or refund. 

We will respond within 2 business days with instructions. Do not return a product without first obtaining a return authorization from us. 

6. Refund Processing 

Refunds are processed to your original payment method within 30 business days of us receiving the returned product (or confirming a faulty product claim where return is not required). Subscription refunds are processed within the same timeframe. 

7. Quick Reference